Here’s a breakdown of Redfern Hemp’s customer service policy, organized for easier understanding:
Returns & Exchanges
- Unopened Products: Unfortunately, Redfern Hemp does not accept returns for opened products. This may be due to hygiene or quality control concerns.
- Expired Products: If you believe your product is past its expiration date, contact info@redfernhemp.com with the product’s batch number. A Redfern Team member will check the database and advise you further.
Customer Support
- Multiple Channels: Redfern Hemp offers customer support through both phone calls and email inquiries.
- Email: For any questions or issues, reach out to info@redfernhemp.com.
- Response Time: Redfern aim to respond to all email inquiries within 24 hours.
Purchase Policy
- Final Sale: All purchases made at Redfern Hemp are considered final at the time of payment.
- Responsibility: Customers are responsible for all charges and the product’s proper usage once purchased.
Additional Notes
- Consider adding a section on “Order Cancellations” if Redfern Hemp allows them before an order ships.
- It might be helpful to clarify if there are any exceptions to the no-return policy (e.g., damaged products upon arrival).